Terms and Conditions

1. Introduction and Acceptance

Welcome to SPOTDQ ("we," "us," "our," or the "Platform"). SPOTDQ is a marketplace platform that enables users to buy and sell queue positions in physical store lines. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile applications, and related services (collectively, the "Services").

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund & Cancellation Policy.

If you do not agree with any part of these Terms, you must not use our Services.

2. Definitions

• "User" refers to any individual who accesses or uses the Platform, including Buyers and Sellers.
• "Buyer" refers to a User who purchases a queue position through the Platform.
• "Seller" refers to a User who lists their queue position for sale on the Platform.
• "Queue Spot" or "Queue Position" refers to a physical position in a queue at a retail location or service provider.
• "Transaction" refers to the purchase and exchange of a Queue Spot between a Buyer and Seller.
• "Service Fee" refers to the fees charged by SPOTDQ for facilitating Transactions.
• "OTP" refers to the One-Time Password used for secure verification during position exchange.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Be legally capable of entering into binding contracts under Australian law
• Not be prohibited from using the Services under any applicable laws
• Provide accurate, current, and complete registration information

3.2 Age Requirement

You must be at least 18 years old to create an account, publish a queue spot, or receive payouts. By registering, you represent and warrant that you are at least 18 years of age and legally capable of entering into a binding agreement.

Account Creation & Use: If you are under 18, you are not permitted to create, register, maintain, or use an account on the Platform, or participate as a buyer or seller in any transaction.

Publishing Queue Spots: Sellers must be at least 18 years old to publish a queue spot. At the time of publishing, you confirm that you meet this age requirement.

Payouts & Financial Transactions: To receive payouts or access financial features, you must be at least 18 years old and provide valid age verification where required. SPOTDQ reserves the right to request proof of age before processing any payout.

Verification & Enforcement: SPOTDQ reserves the right to request age verification (government ID, etc.) at any time, suspend or terminate accounts that violate the age requirement, refuse payouts to accounts that cannot verify age compliance, and report violations to relevant authorities if required by law.

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorised use of your account
• Ensuring your account information remains accurate and up-to-date

3.4 Account Termination

SPOTDQ may terminate or suspend your account and access to the Services at any time, with or without cause, and with or without notice.

(c) Fraud Termination: SPOTDQ may immediately suspend or terminate any account if it has reasonable grounds to believe the user is engaging in:

• Creating, listing, or selling fraudulent queue positions
• Misrepresenting identity or authorization
• Impersonating another user or retail location
• Providing false information in listings or disputes
• Attempting chargebacks after successful transactions
• Payment fraud or stolen payment methods
• Multiple failed transactions or suspicious patterns
• Violating any anti-fraud provisions of these Terms
• Any unlawful activity related to platform use
• Repeated no-shows (Seller) or non-compliance (Buyer)

(d) Fraud Consequences: Upon account termination for fraud:

• All outstanding payments are forfeited
• Any held funds are retained by SPOTDQ
• The user is permanently banned from the Platform
• SPOTDQ may report the fraud to law enforcement
• The user remains liable for any damages or losses caused
• False ratings remain on the account record permanently

4. Platform Services

4.1 Nature of Services

SPOTDQ provides a marketplace platform that connects individuals who wish to sell their queue positions with those who wish to purchase them. We facilitate the transaction process, including payment processing, verification, and dispute resolution.

4.2 Role of SPOTDQ

SPOTDQ acts as an intermediary and is not a party to any agreement between Buyers and Sellers. We do not:

• Guarantee the availability, quality, or outcome of any queue position
• Control the actions of Users or third parties (including retail establishments)
• Guarantee that the services or products available at the end of the queue will be available
• Endorse any User or their queue listings

4.3 Transaction Process

When a Buyer purchases a Queue Spot, they must physically meet the Seller at the specified location to complete the exchange. Verification is conducted via OTP confirmation, and both parties must confirm the exchange for the transaction to be completed.

5. User Obligations

5.1 General Obligations

All Users agree to:

• Provide accurate information about queue positions and their status
• Act in good faith in all transactions
• Comply with the policies of retail establishments and service providers
• Treat other Users with respect and courtesy
• Not engage in fraudulent, deceptive, or illegal activities

5.2 Seller Obligations

Sellers must:

• Only list queue positions they legitimately hold
• Provide accurate estimated wait times and position information
• Remain in the queue until the exchange is completed
• Confirm the transaction by entering the OTP provided by the Buyer upon physical meeting
• Not abandon the queue position after a transaction is initiated

5.3 Seller Warranties on Queue Positions

By listing a queue position on SPOTDQ, the Seller warrants that:

• Queue Position Authenticity: The queue position is authentic, legitimate, and was obtained lawfully.
• Rightful Possession: The Seller has the legal right to transfer the queue position and is not acting on behalf of another person without authorisation.
• No Restrictions: The queue position is not subject to any restrictions, prohibitions, or terms that would prevent its transfer to a Buyer.
• Not Fraudulent: The queue position has not been obtained through fraud, misrepresentation, unauthorised access, or any unlawful means.
• Accurate Information: All information provided in the listing (location, service type, estimated wait time, date, and other details) is true, accurate, and complete. Any false or misleading information will result in a false rating and potential account suspension.
• Location Availability: The Seller has reasonable grounds to believe the queue and/or service location will remain open and operational until the scheduled queue time.

If the Seller breaches any of these warranties, the Seller shall indemnify and hold harmless SPOTDQ, its officers, employees, and agents from any claims, damages, or losses arising from such breach.

5.4 Listing Accuracy and Completeness

(a) Required Information: When listing a queue position, Sellers must provide complete and accurate information.

(b) Seller Responsibility: Sellers must review all listing information before publication to ensure it is true, accurate, and complete. SPOTDQ relies on Seller representations.

(c) False or Misleading Information: If a listing contains materially false or misleading information, consequences include:

• Automatic false rating assigned to the Seller's account
• SPOTDQ may edit, correct, or remove the listing
• Seller's account may be suspended or terminated from the Platform
• Repeat violations may result in permanent ban

(d) Indemnity: Sellers indemnify SPOTDQ against any claims, damages, or losses arising from false, inaccurate, or misleading listing information.

5.5 Handoff Timeframe and Transaction Expiry

(a) Handoff Deadline: After a Buyer completes payment and receives the OTP verification code, the Seller must complete the physical queue position handoff within:

[Estimated Queue Wait Time provided by the Seller] + 1 hour

Example: If Seller lists "3-hour wait queue," the handoff must occur within 4 hours of payment completion.

(b) Immediate Handoff: If the service date/queue time is within 6 hours of payment, the Seller must deliver the queue position immediately (within 1 hour or as mutually agreed via the Platform chat).

(c) Communication via Platform Chat: The Seller must respond to Buyer communications regarding handoff logistics as soon as the spot sold notification has been received through the SPOTDQ Platform chat. This communication ensures SPOTDQ can identify any disputes and determine fault.

(d) Transaction Expiry: If handoff does not occur within the deadline:

• The transaction enters a 1-hour "Expiry Window"
• Both Buyer and Seller can still attempt to meet and exchange the OTP during this window
• The listing remains visible on the Platform during the 1-hour window

(e) Seller No-Show: If the Seller fails to appear or complete handoff within the deadline + 1-hour window:

• Buyer receives a FULL REFUND of the purchase amount
• Seller receives NO PAYMENT
• A record of non-compliance is created on the Seller's account
• Platform chat logs are reviewed to verify Seller non-compliance
• Repeated no-shows (3+ incidents) may result in account suspension

(f) Buyer No-Show: If the Buyer fails to appear or complete handoff within the deadline + 1-hour window:

• The payment is placed on HOLD for 7 days
• If no dispute is raised by the Buyer within 7 days, the full payment is released to the Seller
• If a dispute is raised, both parties' chat history is reviewed to determine fault
• Repeated no-shows may result in account suspension

(g) Dispute Documentation: All disputes must be raised via the Platform chat. SPOTDQ admin will review:

• Chat communication between Buyer and Seller
• Timestamps of messages and handoff attempt
• Evidence of attempted meeting (if provided)
• Any other relevant information

The admin determination is final and will determine payment allocation.

(h) False Information Consequences: If a Buyer or Seller is determined to have provided false information or mislead the other party:

• A false rating is added to their account
• Account suspension may be imposed
• User may be unable to use the SPOTDQ Platform

5.6 Buyer Obligations

Buyers must:

• Complete payment within the specified timeframe
• Arrive at the queue location within the transaction window
• Verify the Seller's identity and position before exchange
• Share the OTP with the Seller upon physical meeting to confirm the transaction

5.7 Government and Council Services Disclaimer

SPOTDQ is designed for use in private commercial establishments only. Users acknowledge and agree that:

• The use of SPOTDQ services at government offices, council premises, public agencies, visa centers, passport offices, or any government-regulated facilities is entirely at the User's own risk and discretion
• SPOTDQ does not endorse, encourage, or authorise the use of its platform at any government or council-operated facility where queue trading may be prohibited, restricted, or regulated
• Users are solely responsible for verifying whether the trading of queue positions is permitted at any government or public facility before using SPOTDQ services
• SPOTDQ shall not be held liable for any fines, penalties, legal consequences, denied services, or other adverse outcomes resulting from the use of SPOTDQ at government or council facilities
• Any transactions conducted at government or council premises are done so in violation of SPOTDQ's intended use policy, and SPOTDQ expressly disclaims all responsibility for such use

6. Fees and Payments

6.1 Service Fees

SPOTDQ charges service fees to facilitate transactions. These fees may include:

• Buyer Service Fee: A percentage or flat fee charged to Buyers on each purchase
• Seller Service Fee: A percentage fee deducted from the Seller's earnings

All applicable fees will be clearly displayed before you confirm any transaction.

6.2 Payment Processing

Payments are processed through our secure third-party payment processors (including Stripe). By using our payment services, you agree to be bound by their terms of service.

6.3 Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Sellers set their own prices for queue positions, subject to any platform guidelines or restrictions we may implement.

6.4 Fraud Detection and Payment Security

Payment processing and fraud detection are handled by Stripe, our third-party payment processor. Stripe employs machine learning-based fraud detection systems to identify and prevent fraudulent transactions.

• Stripe's Fraud Detection: Stripe performs automated fraud detection and may decline or flag suspicious transactions
• Liability for Fraudulent Payments: SPOTDQ is not responsible for fraudulent transactions, including those involving stolen credit cards or compromised payment methods. Such matters are the responsibility of your payment provider (e.g., your bank or card issuer) and Stripe
• User Responsibility: You are responsible for protecting your payment information. If you notice any unauthorised charges, you must immediately report them to your bank, card issuer, or Stripe
• Verification Scope: Our identity verification process confirms user identity for queue legitimacy

For more information about Stripe's fraud prevention tools and policies, please refer to Stripe's Terms of Service.

6.5 Transaction Monitoring and Fraud Prevention Consent

(a) User Consent: By using SPOTDQ, all Users consent to SPOTDQ's and Stripe's use of:

• Transaction monitoring systems
• Fraud detection algorithms and machine learning
• Identity verification processes
• Payment history analysis
• Device and location tracking
• Any other anti-fraud technologies

(b) Fraud Checks: SPOTDQ may perform fraud checks before, during, or after a transaction, including:

• Verifying identity of Buyers and Sellers
• Validating payment methods
• Monitoring for suspicious activity patterns
• Analyzing transaction frequency and amounts
• Detecting stolen payment methods
• Reviewing account history and behavior

(c) Fraud Detection Limitations: While Stripe and SPOTDQ employ advanced fraud detection, neither can guarantee:

• Detection of all fraudulent transactions
• Prevention of all unauthorised charges
• Identification of stolen payment methods in all cases

(d) User Responsibility: Users are responsible for:

• Protecting their account credentials
• Monitoring transactions for unauthorised activity
• Reporting suspicious transactions immediately
• Notifying their bank or payment provider of unauthorised charges

(e) Dispute Rights Limited to Authenticity: Users can only dispute a transaction if:

• The transaction was unauthorised (stolen account)
• The queue position does not exist or cannot be accessed
• The queue position does not match the listing description
• Chat history shows the other party failed to comply

Users cannot dispute transactions based on:

• Change of mind or buyer's remorse
• Expectation of service that was not explicitly listed
• Disagreement with price
• Personal circumstances or changed plans

(f) Platform Chat as Dispute Record: All handoff communication must occur via the SPOTDQ Platform chat. Chat logs serve as the official record for dispute resolution and will be used by SPOTDQ admin to determine fault.

7. Cancellations and Refunds

7.1 Cancellation Policy Overview

Cancellations and refunds are governed by our Refund & Cancellation Policy. Key points include:

• A grace period may apply for cancellations made shortly after purchase
• Cancellation fees may be charged based on timing and circumstances
• Service fees are generally non-refundable
• Seller cancellations after buyer payment may result in penalties
• Refunds are processed to the original payment method

7.2 Post-Handoff Inspection and Dispute Process

(a) Inspection Window: Upon receiving the queue position from the Seller, the Buyer has 1 hour after the transaction expiry time to verify that:

• The queue position exists and is accessible
• The queue position matches the listing description
• The location and service details are accurate
• The Buyer can access the queue without additional requirements

(b) Dispute Notification: If the queue position does not match the listing or is inaccessible, the Buyer must raise a dispute via the Platform chat within 1 hour of transaction expiry completion.

(c) Dispute Resolution Process: Once a dispute is raised:

1. Both parties' Platform chat history is reviewed by SPOTDQ admin
2. Admin determines which party provided false information or failed to comply
3. If Seller provided false information:
   • Buyer receives a FULL REFUND
   • Seller receives NO PAYMENT
   • False rating assigned to Seller's account
   • Seller may be suspended from the Platform
4. If Buyer provided false information or made false claims:
   • Payment is released to Seller
   • False rating assigned to Buyer's account
   • Buyer may be suspended from the Platform
5. If neither party is at fault (e.g., retail location closed):
   • Case reviewed under Section 8 (Force Majeure)
   • Appropriate refund determined based on circumstances

(d) Late Dispute Notification: If the Buyer fails to raise a dispute within 1 hour of transaction expiry:

• SPOTDQ may still investigate if provided with evidence
• Chat history will be reviewed to determine if delay was reasonable
• Disputes raised significantly after expiry are subject to denial at SPOTDQ's discretion

(e) Admin Determination Timeline: SPOTDQ admin will review and contact the user within 48 hours of dispute submission.

(f) False Disputes: If a Buyer is determined to have raised a false dispute or provided false evidence:

• False rating is assigned to the Buyer's account
• Buyer may be suspended from the Platform
• Payment is released to Seller

8. Changes to or Cancellation of Queue Positions

8.1 Queue Closure or Service Unavailability

(a) Retail Partner Actions: Queue positions may become unavailable due to actions by the retail location or service provider, including:

• Queue closure before the scheduled service time
• Service relocation
• Service cancellation or postponement
• Change in queue management procedures
• Refusal to recognize transferred queue positions

(b) SPOTDQ Disclaimer: SPOTDQ does not warrant that:

• Queue positions will not be cancelled by the retail location
• Retail partners will recognize or accept transferred queue positions
• Service will be available at the scheduled time
• The retail location will follow any particular procedures

(c) Buyer Verification: Buyers are responsible for verifying that the retail location will accept a transferred queue position before purchasing.

(d) Seller Verification: Sellers are responsible for confirming that:

• The queue position is still valid at time of listing
• The retail location will recognize queue transfers
• The service is expected to operate on the scheduled date/time

8.2 Force Majeure Events

If a queue or service becomes unavailable due to force majeure events beyond the reasonable control of the Seller or retail location, including:

• Emergency closure (safety, health, or security)
• Natural disasters or extreme weather
• Government lockdowns or restrictions
• Supply chain disruptions
• Other unforeseeable circumstances

Then:

(a) Transaction Cancellation: The transaction may be cancelled at the discretion of SPOTDQ or either party, with:

• Full refund to the Buyer (less service fees which are non-refundable)
• Non-refundable fees: SPOTDQ service fee for Buyer and Seller (percentage/amount not refunded)
• Seller receives NO PAYMENT

(b) Service Fees Non-Refundable: In force majeure circumstances, service fees charged to both Buyer and Seller are non-refundable, as the service cannot be completed and the transaction is void.

(c) Dispute Resolution: If parties dispute whether a cancellation was due to force majeure, both parties may submit evidence via Platform chat. SPOTDQ admin will make a determination based on available evidence within 48 hours.

8.3 Service Postponement or Rescheduling

If the retail location postpones or reschedules the service:

(a) Buyer Election: The Buyer may choose to:

• Accept the new date/time for the same queue position
• Request a full refund (less non-refundable service fees)
• Seek an alternative queue position

(b) Seller Cooperation: The Seller must cooperate with Buyer requests via Platform chat and facilitate any agreed-upon changes.

(c) Timeline: Buyer must notify SPOTDQ of their election within 24 hours of learning of the postponement via Platform chat.

9. Retail Partner Independence and Non-Endorsement

(a) No Affiliation: SPOTDQ is not affiliated with, authorised by, endorsed by, or in partnership with any retail locations, service providers, government agencies, or queue operators listed on the Platform.

(b) Separate Terms: Each retail location operates under its own terms, policies, and procedures. Access and use of any retail location are governed by that location's own terms of service, not SPOTDQ's Terms of Use.

(c) No Endorsement: Inclusion of any business or location on SPOTDQ does not imply endorsement, approval, or authorization by SPOTDQ.

(d) Queue Transfer Policy: Retail locations may or may not recognize or accept transferred queue positions. SPOTDQ does not guarantee that:

• Any retail location will accept a transferred queue position
• Queue positions can be transferred at all
• A transferred queue position will be treated the same as an original position

(e) Buyer Responsibility: Buyers are responsible for:

• Verifying that the retail location accepts queue transfers before purchasing
• Confirming the queue position is valid and transferrable
• Following that location's procedures for transferred positions
• Understanding any restrictions or conditions imposed by the location

(f) Seller Responsibility: Sellers are responsible for:

• Confirming that the retail location permits queue transfers
• Verifying the queue position is transferrable
• Providing accurate information about any location restrictions
• Notifying Buyers of any special procedures required

(g) SPOTDQ Non-Liability: SPOTDQ is not liable for:

• Retail locations refusing to accept transferred positions
• Changes to location policies or procedures
• Service unavailability due to location closure
• Any disputes between Buyers/Sellers and retail locations
• Costs or damages resulting from retail location non-cooperation

10. Prohibited Activities

Users are prohibited from:

• Creating multiple accounts for fraudulent purposes
• Listing fake or non-existent queue positions
• Manipulating reviews or ratings
• Using the Platform for any illegal purpose
• Harassing, threatening, or abusing other Users
• Attempting to circumvent our fees or security measures
• Scraping, data mining, or accessing the Platform through automated means
• Violating any applicable laws or regulations
• Reselling queue positions at prices that violate applicable scalping laws
• Interfering with the operation of the Platform

11. Reviews and Ratings

Users may leave reviews and ratings following completed transactions. By submitting a review, you:

• Agree that your review will be publicly visible
• Confirm that your review is truthful and based on your genuine experience
• Grant SPOTDQ a license to display and use your review
• Understand that SPOTDQ may moderate reviews that violate our guidelines

12. Intellectual Property

The Platform, including all content, features, and functionality, is owned by SPOTDQ and protected by Australian and international copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks without authorization
• Reverse engineer or attempt to extract our source code

13. Disclaimers and Limitation of Liability

13.1 Service Disclaimers

To the maximum extent permitted by Australian Consumer Law:

• The Services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not responsible for the actions of other Users or third parties
• We do not guarantee the outcome of any queue position purchase

13.2 User-to-User Physical and Personal Disputes

SPOTDQ is not responsible for, and expressly disclaims all liability arising from:

• Physical confrontations, fights, or altercations between Buyers and Sellers
• Verbal abuse, harassment, or threatening behaviour during queue position exchanges
• Personal injury or property damage occurring during physical handoff meetings
• Emotional distress, intimidation, or threatening communications
• Any personal conflicts or safety incidents between Users
• Users' conduct or behaviour outside the SPOTDQ platform

Users are solely responsible for their personal safety during physical meetings with other Users. SPOTDQ provides a digital platform only and does not assume responsibility for Users' conduct, safety, or the outcomes of in-person interactions.

Users agree to:

• Meet at safe, public locations for queue position exchanges
• Contact local authorities if threatened or harassed
• Not engage in physical or verbal altercations
• Report safety concerns to SPOTDQ, but understand we cannot police physical meetings

13.3 Limitation of Liability

To the maximum extent permitted by law, SPOTDQ's total liability for any claims arising from your use of the Services shall not exceed the greater of (a) the fees paid by you to SPOTDQ in the 12 months preceding the claim, or (b) AUD $100. This limitation does not apply to liability that cannot be excluded or limited under Australian Consumer Law.

13.4 Government Services Exclusion

Without limiting the generality of the foregoing limitations, SPOTDQ specifically disclaims any and all liability arising from:

• Use of the platform at any government, municipal, state, federal, or council-operated facility
• Violations of government regulations regarding queue management or public services
• Denial of government services due to queue position trading
• Legal action taken by government authorities against Users
• Any interference with official government processes or procedures

14. Indemnification

You agree to indemnify and hold harmless SPOTDQ, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.

15. Dispute Resolution

15.1 User Disputes

If you have a dispute with another User, you should first attempt to resolve it directly. If resolution is not possible, you may submit a dispute through our platform. SPOTDQ may, at its discretion, mediate disputes but is not obligated to do so.

15.2 Disputes with SPOTDQ

Any dispute arising from these Terms or your use of the Services shall be governed by the laws of New South Wales, Australia. You agree to first attempt to resolve any dispute informally by contacting us. If informal resolution fails, any dispute shall be submitted to the courts of New South Wales, Australia.

16. Termination

SPOTDQ may terminate or suspend your account and access to the Services at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Fraudulent or illegal activity
• Conduct harmful to other Users or SPOTDQ
• Extended period of inactivity

You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will cease immediately, and any pending transactions will be handled according to our policies.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and SPOTDQ regarding your use of the Services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

19. Contact Information

If you have any questions about these Terms, please contact us at:

20. Operations Communications

20.1 Communication Methods

SPOTDQ may communicate with you through various channels to facilitate your use of the Services. These communication methods include:

• Email messages sent to your registered email address
• SMS or text messages sent to your registered mobile number
• Phone calls to your registered contact number
• In-app notifications visible within your SPOTDQ account
• Postal mail sent to your registered address

You agree to keep your contact information accurate, current, and complete. You are responsible for notifying us of any changes to your contact details.

20.2 Types of Communications

We may communicate with you regarding:

• Transaction Communications: Order confirmations, receipts, transaction status updates, and completion notifications
• Account Security: Alerts regarding suspicious account activity, unauthorised access attempts, and security-related changes
• Service Updates: Announcements about platform maintenance, scheduled downtime, feature updates, or service enhancements
• Policy Changes: Notices regarding modifications to these Terms, Privacy Policy, Refund Policy, and other legal documents
• Support Responses: Replies to your support inquiries, questions, complaints, or feedback
• Marketing Communications: Information about new features, promotions, or services (with your consent)
• Legal Notices: Court orders, legal disputes, or compliance-related communications

20.3 Service Notices and Updates

SPOTDQ may send notices about platform maintenance, updates, service changes, or improvements. These notices may be posted directly on the Platform, sent via email to your registered address, or displayed as in-app notifications. Your continued use of the Services after such notices constitutes acknowledgment of the notice.

20.4 Response Times

While we strive to respond promptly to all inquiries:

• Support inquiries will generally receive an automated acknowledgment immediately
• We aim to provide substantive responses within 24-48 Australian business hours
• During peak periods or emergencies, response times may be longer
• Urgent matters (such as account security issues) will be prioritized
• We are not liable for delays in communication beyond our reasonable control

20.5 Communication Preferences

You may manage your communication preferences through your account settings:

• You may opt out of marketing communications at any time through your account settings or by following unsubscribe links in our emails
• You cannot opt out of transactional communications (such as order confirmations, payment receipts, or account security alerts) as these are essential for using the Services
• We will continue to send legally required notices and policy updates regardless of your communication preferences
• If you unsubscribe from certain communications, we may still contact you in accordance with applicable laws

20.6 Deemed Receipt

Communications sent through our platform are deemed to be received and delivered as follows:

• Email: Deemed received when delivered to your registered email address (whether read or not)
• SMS/Text: Deemed received when transmitted to your mobile service provider
• In-app Notifications: Deemed received when posted to your SPOTDQ account dashboard
• Platform Notices: Deemed received when published on the Platform website or app
• Postal Mail: Deemed received 5 business days after posting to your registered address

20.7 Compliance with Communication Laws

All communications from SPOTDQ comply with applicable Australian privacy laws, the Spam Act 2003 (Cth), and Do Not Call Register regulations. We will not use your contact information for purposes other than those specified in this section and our Privacy Policy. If you believe you have received a communication in breach of these Terms, please contact us immediately at support@spotdq.com.