Privacy Policy

1. Introduction

SPOTDQ ("we," "us," "our") operates a marketplace platform that enables users to buy and sell queue positions. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your personal information when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, password, and profile photo
• Identity Verification: Government-issued ID information when required for verification
• Payment Information: Credit/debit card details, bank account information, billing address (processed securely through our payment providers)
• Communication Data: Messages, reviews, ratings, and feedback you submit
• Queue Listing Information: Store locations, wait times, prices, and descriptions

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, browser type
• Location Data: Precise and approximate location (with your consent) to show nearby queues and verify transactions
• Usage Information: Pages viewed, features used, actions taken, time spent, and interaction patterns
• Log Data: IP address, access times, referring URLs, and error logs
• Transaction Data: Details of purchases, sales, and platform activity

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction status and fraud prevention data from Stripe and other providers
• Social Media: Profile information if you link social accounts
• Analytics Providers: Aggregated usage and performance data
• Business Partners: Retail partners may share queue-related information

3. How We Use Your Information

We use collected information to:

3.1 Provide and Improve Services

• Create and manage your account
• Process transactions and payments
• Facilitate queue position exchanges and OTP verification
• Send transaction confirmations and updates
• Provide customer support and respond to inquiries
• Improve and personalize your experience

3.2 Safety and Security

• Verify user identity and prevent fraud
• Detect and prevent suspicious or illegal activity
• Enforce our Terms and Conditions
• Protect the rights and safety of users and third parties

3.3 Communications

• Send service-related notifications (transaction updates, OTPs, confirmations)
• Send promotional communications (with your consent)
• Respond to your comments and questions

3.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Respond to lawful requests from authorities
• Establish, exercise, or defend legal claims

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

To facilitate transactions, we share limited information between Buyers and Sellers:

• First name and profile photo
• User ratings and reviews
• Transaction-specific information (store location, queue position)

4.2 With Service Providers

We share information with trusted third parties who assist us:

• Payment Processors: Stripe and other payment providers for secure transactions
• Cloud Services: Hosting, storage, and infrastructure providers
• Analytics Services: To understand usage patterns and improve services
• Communication Services: Email, SMS, and notification providers
• Customer Support: Help desk and support tools

4.3 For Legal Purposes

We may disclose information:

• To comply with applicable laws, regulations, or legal processes
• To respond to lawful requests from public authorities
• To protect our rights, privacy, safety, or property
• To detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements
• Support our legitimate business interests

Transaction records are retained for a minimum of 7 years for tax and legal compliance purposes. When information is no longer required, we securely delete or anonymize it.

7. Your Rights and Choices

Under Australian privacy law, you have the following rights:

7.1 Access and Correction

You can access and update most of your personal information through your account settings. You may also request a copy of your personal information or ask us to correct inaccurate information.

7.2 Deletion

You may request deletion of your personal information, subject to certain exceptions required for legal compliance, fraud prevention, and legitimate business purposes.

7.3 Communication Preferences

You can opt out of promotional communications at any time by:

• Clicking "unsubscribe" in marketing emails
• Adjusting notification preferences in your account settings
• Contacting us directly

Note: You cannot opt out of service-related communications (transaction confirmations, security alerts, legal notices).

7.4 Location Data

You can control location data collection through your device settings. Note that disabling location services may affect certain features of our Services.

8. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookie Policy. These technologies help us:

• Remember your preferences and settings
• Authenticate your account and maintain session security
• Analyze usage patterns and improve our Services
• Deliver relevant content and features

9. International Data Transfers

Your information may be transferred to and processed in countries outside Australia, including countries where our service providers operate. These countries may have different data protection laws than Australia.

When we transfer information internationally, we take steps to ensure appropriate safeguards are in place, including contractual obligations and data processing agreements that comply with the Australian Privacy Principles.

10. Children's Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last updated" date. We may also notify you by email for significant changes. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

13. How to Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.