Frequently Asked Questions

Find answers to common questions about SPOTDQ. Can't find what you're looking for? Contact our support team.

Jump to a Topic

Getting Started Buying a Spot Selling Your Spot Transactions & OTP Safety & Trust Payments & Refunds Cancellations & Policies Account & Profile

Getting Started

6 questions

Buying a Spot

5 questions

Selling Your Spot

8 questions

Transactions & OTP

5 questions

Safety & Trust

4 questions

Payments & Refunds

6 questions

Cancellations & Policies

4 questions

Account & Profile

5 questions

Still have questions?

Our support team is here to help. Reach out and we'll get back to you as soon as possible.

support@spotdq.com

Frequently Asked Questions

What is SPOTDQ?

How do I create an account?

Is SPOTDQ available in my area?

Do I need to verify my identity?

Why do I need to verify my phone, date of birth, and billing address before selling?

What happens if my identity verification is rejected or needs more information?

How do I buy a queue spot?

What is the OTP code and how does it work?

What if the seller doesn't show up?

Can I cancel after purchasing?

What payment methods are accepted?

How do I sell my queue spot?

How do I set the right price?

When do I get paid?

Can I cancel after someone buys my spot?

How do I add a payment method for payouts?

What is 'Activate Balance' and why do I see it before I can sell?

Can I sell in a country other than the one on my profile?

What fees does SPOTDQ charge?

How do I complete a transaction?

What happens if I enter the wrong OTP?

How long do I have to complete the transaction?

Can I view my transaction history?

Can I have multiple active transactions at the same time?

Is SPOTDQ safe to use?

How does the rating system work?

What if I have a dispute with another user?

How do I report a fraudulent listing or user?

How are payments processed?

How do refunds work?

What currency does SPOTDQ use?

Are there any hidden fees?

What fees does SPOTDQ charge?

Why was money taken from my bank account after a refund?

What is the cancellation policy?

What happens if a transaction expires?

Can I get a refund if the queue moves faster than expected?

What if there's an emergency and I need to cancel?

How do I update my profile?

How do I change my password?

Can I delete my account?

Why is my account suspended?

How do I contact support?

Still have questions?

Frequently Asked Questions

What is SPOTDQ?

How do I create an account?

Is SPOTDQ available in my area?

Do I need to verify my identity?

Why do I need to verify my phone, date of birth, and billing address before selling?

What happens if my identity verification is rejected or needs more information?

How do I buy a queue spot?

What is the OTP code and how does it work?

What if the seller doesn't show up?

Can I cancel after purchasing?

What payment methods are accepted?

How do I sell my queue spot?

How do I set the right price?

When do I get paid?

Can I cancel after someone buys my spot?

How do I add a payment method for payouts?

What is 'Activate Balance' and why do I see it before I can sell?

Can I sell in a country other than the one on my profile?

What fees does SPOTDQ charge?

How do I complete a transaction?

What happens if I enter the wrong OTP?

How long do I have to complete the transaction?

Can I view my transaction history?

Can I have multiple active transactions at the same time?

Is SPOTDQ safe to use?

How does the rating system work?

What if I have a dispute with another user?

How do I report a fraudulent listing or user?

How are payments processed?

How do refunds work?

What currency does SPOTDQ use?

Are there any hidden fees?

What fees does SPOTDQ charge?

Why was money taken from my bank account after a refund?